Privacy Policy
Effective Date: 3 of April 2026
Lake Winnebago App Privacy Policy
This Privacy Policy explains how the Lake Winnebago App (“App,” “we,” “our,” or “us”) collects, uses, and protects information when you use the App and related services.

1. Information We Collect
We may collect the following information when you use the App:
Information you provide directly
	•	Name
	•	Email address
	•	Phone number
	•	Street address
	•	Unit, lot, or residence information
	•	Account login credentials
	•	Information submitted during registration or profile updates
Information collected through app use
	•	Resident account status
	•	Pool and access request activity
	•	Gate unlock requests and related timestamps
	•	Device platform information such as iPhone or Android
	•	App interaction and error information used for troubleshooting
Information from administrators or community systems
	•	Approval status
	•	Access permissions
	•	Community event and resident account data entered by authorized administrators

2. How We Use Information
We use collected information to:
	•	Create and manage resident accounts
	•	Verify resident access eligibility
	•	Process pool gate and community access requests
	•	Display resident profile and account status information
	•	Provide community notices, events, and updates
	•	Improve app functionality and reliability
	•	Maintain security, logging, and administrative oversight
	•	Respond to support requests and technical issues

3. Access and Location-Related Features
If enabled in the future, the App may use device location to confirm whether a user is within an approved access area before allowing certain actions, such as gate unlock requests.
Location data, if used, will only be used for app functionality, security, and access control purposes.

4. Sharing of Information
We do not sell personal information.
We may share information only as needed:
	•	With authorized community administrators
	•	With service providers or hosting providers that support app functionality
	•	With access control systems or related service platforms used to operate gates or community access features
	•	If required by law, legal process, or to protect rights, property, or safety

5. Data Storage and Security
We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. However, no system can guarantee absolute security.
Information may be stored on secure servers, local administrative systems, or third-party infrastructure used to support the App.

6. Data Retention
We retain information for as long as needed to:
	•	Provide app services
	•	Maintain community access logs
	•	Support administrative operations
	•	Meet legal, operational, or security requirements
We may delete or anonymize data when it is no longer needed.

7. User Choices
Users may be able to:
	•	Review and update certain profile information
	•	Sign out of the App
	•	Contact the administrator regarding account approval, corrections, or deletion requests
Certain records, including access logs or administrative records, may be retained as required for operational or security reasons.

8. Children’s Privacy
The App is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

9. Third-Party Services
The App may rely on third-party platforms or infrastructure for hosting, authentication, access control, analytics, or push functionality. These third parties may process information as needed to provide their services.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted within the App, on the website, or both. Your continued use of the App after changes means you accept the updated policy.

11. Contact Information
If you have questions about this Privacy Policy, you can contact:

Email: Matt@StreamKC.com